Refund Policy

Company Name: Inovex Dispatch
Effective Date: October 18, 2025
Email: info@inovexdispatch.com
Address: 400 POST AVE NUM 411, WESTBURY, NY 11590
Phone: +1 800 920 0091

1. Introduction

At Inovex Dispatch, we strive to provide professional and reliable dispatching services to all our clients. This Refund Policy outlines the conditions under which refunds may or may not be issued for services provided by Inovex Dispatch.

By using our services, you agree to this Refund Policy along with our Terms and Conditions.

2. Service Nature

All services offered by Inovex Dispatch, including truck dispatching, load booking, communication handling, and documentation assistance, are service-based and rendered through professional consultation and coordination.

Because these services involve time, effort, and communication once initiated, they are generally non-refundable after service delivery begins.

3. Refund Eligibility

Refunds may only be considered under the following conditions:

The service was not initiated (i.e., no load booking or dispatch activity has occurred).
A duplicate payment was made in error.
The refund request is made within 3 business days of payment and before any service has been rendered.

Refund requests that meet these conditions will be reviewed and, if approved, processed within 7–10 business days via the original payment method.

4. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

Services have already been rendered (load booked, broker communication initiated, or driver dispatched).
Client fails to provide accurate or required documentation.
Client requests cancellation after the dispatch process has started.
Payment was made for consulting, subscription, or membership fees.
Client is dissatisfied due to reasons outside Inovex Dispatch’s control (e.g., broker delays, weather conditions, or mechanical issues).

5. Service Cancellation

Clients may cancel services at any time with written notice to info@inovexdispatch.com.
However, no refund will be provided for services already delivered or work in progress at the time of cancellation.

6. Dispute Resolution

If you believe a charge was made in error, please contact our billing department within 5 business days of the transaction. We will review your case and respond promptly with a resolution.

7. Contact Information

For refund or billing inquiries, please contact:

Inovex Dispatch
400 POST AVE NUM 411, WESTBURY, NY 11590
+1 800 920 0091
info@inovexdispatch.com